dbForge installer didn't install the expected edition

dbForge installer didn't install the expected edition

If you've purchased the Standard, Professional, or Enterprise edition of a dbForge product, but the installer didn't install the expected edition, it’s important to understand that the downloaded installation file (.exe) does not determine the product edition. The edition is determined based on the license key you entered. Here are two possible scenarios:

1. Using a Trial Version

The trial version always installs the Enterprise edition, which offers maximum functionality. However, if the trial period has expired, the product will prompt you to activate a license or switch to the Express edition (free but with limited features). If you've already selected the Express edition, you must activate the product to change it. If you need assistance, please contact the sales department via our Contact Form.

2. Using a License and Activation Key

If the wrong edition was activated after installing dbForge and entering your key, please check the following:
  1. Ensure the required license is available in your personal account.
  2. Confirm that the activation key matches the edition and license you purchased.
  3. If needed, deactivate the current license (Help → Deactivate), restart the product, and reactivate it.

What to Do If the Edition Doesn’t Meet Expectations?

  1. Take a screenshot showing the discrepancy.
  2. Provide the activation key and license number used.
  3. Contact technical support for assistance via our Contact Form.

    • Related Articles

    • How to Install MySQL on Windows Using MySQL Installer

      The article provides a comprehensive walkthrough outlining the aspects of how to install MySQL Server on Windows using MySQL Installer. Learn the subtleties of the MySQL installation process step-by-step to ensure you have MySQL Server together with ...

    • Timestamps Not in Expected Timezone in dbForge Studio for Oracle

      If you're encountering timestamps that don't match your system's timezone in dbForge Studio for Oracle, this can typically be resolved with a quick configuration update. This issue may arise due to default formatting settings or discrepancies in how ...

    • Limit of activations exceeded (dbForge)

      The point is that when you change any hardware part of your computer or reinstall the OS or change a profile on your computer, your Hardware ID changes so the software considers it as an installation on an alternative computer. Virtual machine ...

    • CPU Metrics Not Displayed in dbForge Monitor for SQL Server

      Symptoms When using dbForge Monitor for SQL Server, you may observe that CPU metrics are not displayed for certain active connections. For instance, the CPU usage section might be empty or missing data, as illustrated in the example below: The ...

    • Unable to Install Product from the ".exe" File Downloaded from the Website on macOS or Linux

      If you are trying to install dbForge products on your machine running macOS or Linux using a downloaded .exe file, it's important to understand that dbForge products can only be installed via CrossOver. For guidance on how to install dbForge products ...