An invoice for an order is issued only after receipt of payment. For orders paid by a credit card, our payment provider 2Checkout will issue an invoice immediately to the email address provided at the time of purchase.
For orders paid via wire transfer or cheque, you will first receive an order confirmation. The invoice will be issued after receipt of payment. In any case, 2Checkout will automatically email your invoice or order confirmation to your billing address. The documents are sent as e-mail attachments in portable document format(.pdf).
In addition, you can view and print your ordering documents at any time after completing your order. Just log on to the secure "My Account" area of your 2Checkout account using the email address associated with your license. You will find an overview of your orders and all accompanying documents there.
If you still can't find your invoice, please use our Contact Form to reach out to our support team. They will be happy to assist you.