How do I get a refund?

How do I get a refund?

If you experience any technical issues or product-breaking bugs that prevent you from using the product, please contact our Customer Support team. They will do their best to assist you in resolving the issue.  

However, if all attempts to resolve the issue are unsuccessful and your product remains non-functional, you may qualify for a full refund within 30 days from the purchase date (if you have opted for an annual subscription and/or perpetual license) or within 7 days (if you have opted for a monthly subscription). This policy applies to all Devart products.

To initiate a refund or seek further assistance, please use our Contact Form to reach out to our support team. Be sure to include all relevant details, such as:  
  1. The name of the product  
  2. The email address used for the purchase  
  3. A detailed explanation of the issue or refund reason  
Info
Providing complete information will help us expedite the process and ensure a smooth resolution for you.

    • Related Articles

    • How to apply for a VAT refund

      If you have purchased a Devart product and need to claim a VAT refund, follow the steps outlined below to ensure a smooth process. Due to our payment provider’s policies, all purchases must be made at full price with tax included. However, you can ...

    • Tableau cannot get quest tables and colums with ODBC Drivers

      Tableau cannot get quest tables and colums with ODBC Drivers In Tablеau, after selecting an ODBC source, to obtain a list of tables available to the driver and work with them, use the following button: Next, load the list of tables by clicking on the ...

    • How to get specified Entity from TMappedCollection in EntityDAC

      EntityDAC does not provide a method equivalent to TDataSet.Locate. However, you can achieve similar functionality by iterating through a collection to retrieve the desired item, as demonstrated in the EntityDAC demo ("Get Entities by Collections"). ...

    • How to Set Up Devart ODBC Drivers for OAuth Authorization in Cloud Services

      To connect to cloud databases like HubSpot, Zoho, or Salesforce using OAuth authorization, follow these general steps: 1. Register an Application Start by registering your application in the cloud service you're connecting to (e.g., HubSpot, Zoho, or ...

    • Timestamps Not in Expected Timezone

      If you get a timestamp that does not correspond yours in dbForge Studio for Oracle, please follow several steps below to fix it: 1. Select 'Tools -> Options...' from the main menu. 2. Navigate to the 'Data Editor -> Formatting' section. 3. Select ...