Troubleshooting Devart Account or File Download Issues

Troubleshooting Devart Account or File Download Issues

If you’re experiencing problems with accessing your Devart account, pages not loading correctly, or being unable to download files, please follow the steps below to troubleshoot the issue and help our support team assist you efficiently.

Before contacting support, we recommend taking the following actions:
  1. Clear your browser cache and cookies.
  2. Try accessing the site in incognito/private browsing mode or switch to a different browser.
  3. Ensure your antivirus or firewall is not blocking the Devart site.
  4. If you're on a corporate network, check with your system administrator to see if there are restrictions in place. Network policies may block file downloads or access to certain domains.

If the Problem Persists

If the problem persists, please contact support using our Contact Form and provide us with the following information to help us diagnose and resolve the issue faster:
  1. Your browser version.
  2. Steps to reproduce the issue:
  3. Open the page where the issue occurs.
  4. Press F12 to open Developer Tools.
  5. Navigate to the Console tab.
  6. Reproduce the issue.
  7. Take a screenshot showing both the browser address bar and the Console window.
  8. Attach the screenshot to your support ticket.
      3. Export the error log:
  1. In the Console window, right-click each error.
  2. Select Save as → Log File.
  3. Attach the log file to your ticket.

    • Related Articles

    • Troubleshooting Manual Activation issues

      If you are experiencing difficulties with Manual Activation despite following the documentation in the Licensing and Activation section for your product (available at Devart Documentation), please consider the following steps to resolve the issue. ...

    • How to change the email address for my Devart account

      If you need to update your email address for your Devart account, follow the steps below: 1. Log in to your Devart account here. If you’ve forgotten your password, you can reset it using the “Forgot your Password” option on the login page. 2. Once ...

    • Troubleshooting the "Invalid Login Attempt" Error in Devart ODBC Driver for NetSuite

      If you encounter the following error when connecting via the Devart ODBC Driver for NetSuite: Error: [Devart][ODBC][Netsuite] "Invalid login attempt" Make sure that Token-Based Authentication (TBA) is enabled for the integration you're using in your ...

    • Troubleshooting Debugger Configuration Issues

      It is essential for us to ensure that you have reviewed and fully followed all the steps for configuring the debugger as outlined in the link below: Configure the Debugger Please pay special attention to the following key points: Verify that the ...

    • I have problems resetting my Devart password

      Here’s how to troubleshoot common password issues and get back into your account: Check Your Spam or Junk Folder: If you didn’t receive the password reset email, it may have ended up in your spam or junk folder. Be sure to check these folders in your ...