Troubleshooting Manual Activation issues
This article explains what to check if manual activation of a dbForge product fails, even though you followed the steps in the Licensing and Activation section of your product's documentation on Devart Documentation.
Manual activation usually fails because the activation request or the activation key was changed while it was being copied or sent. The steps below show how to check the request and how to transfer the key safely.
Step 1. Check the activation request
1. In your dbForge product, generate an activation request. You'll use it later on the Activate Product page of the Devart website.
2. Make sure the activation request contains no extra characters or line breaks. It should look like the example below:
Note: Even one extra space, line break, or special character in the activation request can make activation fail.
Why activation can fail
The activation key may have been changed while it was being passed along. This often happens when the key is sent through:
- Messengers
- Email clients
- Other tools that can reformat text, for example by adding line breaks or special characters
To avoid this, save the activation key directly to a file instead of copying it into a message.
Step 2. Save the activation key to a file
2. Click Copy to Clipboard to copy your activation key:
3. Paste the key into a new text file (.txt) and save it on your computer.
4. Move this file to a computer that has internet access, and use the saved key for manual activation.
Step 3. Activate the product on the offline computer
When manual activation succeeds, you get a license file. Use this file to activate the product on the computer that has no internet access:
If activation still fails after these steps, contact Devart Technical Support for help.