General FAQ
What happens if my subscription to regular software updates and upgrades expires?
Subscriptions for regular software updates and upgrades ensure that you always have access to the latest features, performance improvements, and bug fixes. If your subscription expires, you will still be able to use your software, however, you will ...
How do I deactivate my license?
Deactivating a license may be necessary in certain situations, such as transferring the license to a new device or resolving activation issues. You can deactivate your license by following the steps below: Log in to your account: Log in to your ...
How to change my account password
Follow these steps to update your password quickly and easily: Sign In to Your Account: Log in to your Devart account using your current email and password. Navigate to the Security Settings: Go to your Profile section and select Security Information ...
I have problems resetting my Devart password
Here’s how to troubleshoot common password issues and get back into your account: Check Your Spam or Junk Folder: If you didn’t receive the password reset email, it may have ended up in your spam or junk folder. Be sure to check these folders in your ...
How do I cancel my subscription?
You can cancel your software subscription at any time, and we’re here to help ensure it’s as smooth as possible. If you’ve decided to cancel, please use our Contact Form to reach out to our support team. Be sure to include all relevant details, such ...
How can I access my invoice?
An invoice for an order is issued only after receipt of payment. For orders paid by a credit card, our payment provider Avangate will issue an invoice immediately to the email address provided at the time of purchase. For orders paid via wire ...
How do I get a refund?
If you experience any technical issues or product-breaking bugs that prevent you from using the product, please contact our Customer Support team. They will do their best to assist you in resolving the issue. However, if all attempts to resolve the ...
How to update payment information for my Devart subscription
All payment processing for our services is managed by our payment provider, 2checkout.com (Avangate Inc. acquired by Verifone). Therefore, any updates to payment details should be made through their secure account portal. To update the credit card ...
How to add or remove another license administrator
You can add or remove other users as license administrators in your Devart account. To add a license administrator: 1. Sign in to your Devart account using the email address associated with your license. 2. Go to Administration -> License Admins -> ...
How to assign or unassign licenses for users
You can assign or unassign licenses for users in your Devart account. To assign a license: 1. Sign in to your Devart account using the email address associated with your license. 2. Navigate to Products and select the required product. 3. Under ...